This page explains how to delete your Pucki account (the Pucki app, published by Paul Barthuel EI (BarthCave)) and what deletion erases. An account is optional: without one, nothing leaves your phone, and uninstalling the app erases everything.
From the app#
- Open SETTINGS, then ACCOUNT.
- Tap DELETE ACCOUNT.
- Type DELETE to confirm, then tap DELETE FOREVER.
Deletion is immediate and permanent: it cannot be undone.
Without the app#
Write to contact@pucki.app from your account's email address, with the subject "Account deletion". The account is deleted within 30 days at most, and we confirm the deletion by email.
What is deleted#
Everything tied to the account, on our servers:
- your email address and your sign-in sessions;
- your pets and their game journal (experience, gauges, games, coins, items);
- the feedback you gave in the game;
- the link to your Pucki Premium subscription and the history of its periods.
What is not deleted#
- Your subscription keeps being billed: deleting the account does not cancel it, since Google Play or the App Store bills it. Cancel it in your store's subscriptions.
- What is on your phone stays there until you uninstall the app.
- Crash reports, which carry no account identifier, erase themselves after 90 days.
- The host's technical logs (IP address), never linked to the account, erase themselves after a few days.
- Advertising data is handled by Google AdMob, under Google's policy; it is not linked to your Pucki account.
Each piece of data is detailed in the privacy policy.
A question about this page? Write to us.